Shipping policy
FREE U.S. SHIPPING ON ORDERS $150+
Enjoy free shipping on retail orders over $150 shipped within the contiguous U.S. This offer excludes wholesale orders and certain bulk or oversized product orders. For large bulk orders, please contact us in advance to confirm shipping options and potential fees. You may choose another shipping method for faster delivery if free standard shipping does not meet your requirements.
FREE U.S. SHIPPING ON SELECT SUBSCRIPTION PRODUCTS
Enjoy free shipping on retail orders within the contiguous U.S. on select products on subscribe and save. The current products offering free shipping on subscribe and save are 15 Day Gut Cleanse, Methylene Blue liquid and Methylene Blue capsules, Lugol's Iodine, Vitamin B12, Liquid Chlorophyll, Lymphatic Detox, and Magnesium Glycinate.
Order Fulfillment
To the best of our abilities, orders placed before 12 p.m. CST on a business day will ship the same day. Orders placed after 12 p.m. will ship the following business day.
Accurate Address Information
You are solely responsible for providing complete and accurate shipping and billing information at the time of purchase. All orders will be shipped to the address listed on the confirmation page. If the shipping or billing information is incorrect, contact us immediately to avoid issues or delays.
Tracking an Order
Once an order has shipped and the carrier has generated a tracking number, it will be sent to the email address associated with the order.
Estimated Delivery
The estimated delivery time for standard shipping is three to seven business days for orders in the U.S.
Expedited Shipping: US Orders
USPS does count Saturdays for delivery to most areas but does not count Sundays or federal holidays; their estimated days for delivery are also not guaranteed (Priority Express is the only option guaranteed).
Expedited Shipping: International Orders
USPS Priority Mail International typically delivers with six to 10 business days by close of business. USPS Priority Mail Express International typically delivers with three to five business days by close of business. USPS does not count Saturday or Sunday in their delivery time when shipping International.
USPS International Tracking
Tracking information may not be available for international orders sent through USPS once the order is out of the U.S.
Delivery Arrival
A signature is required at the time of delivery for orders valued at $500 or more. All other orders are at the discretion of the delivery driver and whether they feel comfortable leaving a package without a signature. Delivery placement at the shipping address will vary, although most deliveries are left at the mailbox, front door, or front office if delivered to a building complex.
Damaged Packages
If your order is damaged, please contact us within one business day of receipt so that we can report it to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.
Lost Packages
If you suspect your package is lost or stolen, please contact us so we can work to resolve the issue. Also, just to be sure, please double-check the surrounding area where it could have potentially been delivered and with your neighbors. Lost packages must be reported within 30 business days to be eligible for a refund.
Backordered Items
Items that were ordered while listed as “out of stock” will be shipped when they become available. Shipping will be expedited at no additional charge.
International Customers
International shipping rates cover shipping only. You are responsible for any import duties, fees, or taxes incurred during delivery.
Import Duties, Fees & Taxes
All orders shipped to a destination outside of the U.S. are subject to the import duties, fees, and taxes of the destination country. It is your responsibility to obtain any governmental permission or documentation required for import approval, as well as to verify and pay all import charges, including duties, fees, and taxes.
Delays in delivery may occur if a package is randomly selected by the destination country’s customs department or agency for inspection.
We have no control over the process or additional charges associated with the delivery and importation of an order into any country. We do not profit from these charges, and we work closely with brokers and carriers to try and avoid delays.
USPS International Returns
USPS is the only carrier that will return a package that has not cleared customs without additional charges.
International Returns
If a package is detained or refused by a country’s customs agency for any reason, a refund for the order will be credited to your account. The cost to return the package to Earth Harmony and any charges incurred during delivery will be deducted from the refund. Shipping charges will not be refunded, as they are paid to the carrier and not to Earth Harmony. The refund will be processed once the package is received by Earth Harmony.
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Contact Us for any additional questions. We’ll get back to you as soon as possible.
